Membership Packages

Select the Certificate Programs you are looking to enroll in ?

• 

  Microsoft Office 2013 Certificate

Microsoft Office 2013 Certificate

 

View More Detail

• Microsoft Office Outlook 2013 Level 1
• Microsoft Office Outlook 2013 Level 2
• Microsoft Office PowerPoint 2013 Level 1
• Microsoft Office PowerPoint 2013 Level 2
• Microsoft Office Word 2013 Level 1
• Microsoft Office Word 2013 Level 2
• Microsoft Office Excel 2013 Level 1
• Microsoft Office Excel 2013 Level 2

• 

  Human Resources Professional Certificate

Human Resources Professional Certificate

 

View More Detail

• Skills for Interviewing
• Doing Performance Reviews
• Establishing Performance Goals and Expectations
• Employee Motivation
• Overview of 360 Degree Feedback
• Mentoring for Improved Performance
• Developing Brand You
• Job Candidate Interviewing
• Employee Performance Recognition
• Effective Performance Feedback
• Selecting Top Talent
• Implementation of 360 Degree Feedback
• Performance Appraisal Basics
• Negotiating and Starting Right
• Employee Time Management
• Employment Ethics and Compliance Topics
• Effective Approaches to Employee Discipline
• Litigation and Dispute Resolution
• Employee Discipline
• Ethics for Managers
• Employee Ethics
• Discharging an Employee
• Employee Disciplining
• Ergonomics Overview for the Office
• Ergonomics for the Office
• Understanding Contracts and Their Use
• Handling Violence in the Workplace
• Reaching Personal Goals
• Time Management
• Individual Goals and Challenges
• Individual Goal Contract
• Individual Goal Setting
• Individual Listening Skills
• Individual Priority Management
• Individual Anger Management
• Individual Goal Personalization
• Individual Productivity Enhancement
• Managing Work and Family
• Developing Your Career Path
• Individual Leadership Power
• Identifying and Avoiding Burnout

• 

  Customer Relationship Manager Certificate

Customer Relationship Manager Certificate

 

View More Detail

• Customer Support
• Customer Support Online
• Customer Loyalty Improvement
• Developing Strong Customer Relationships
• Handling Difficult Customers
• Helping and Keeping Clients
• Providing Service Excellence
• Practice Active Listening
• Communication Styles
• We Have What They Need
• Only A Minute?
• More Time to Focus
• Meeting Customer Needs with Teamwork
• Exceeding Customer Expectations
• Communication Basics
• Presentation Skills
• Email Etiquette
• Writing Effective E-Mails

• 

  Leadership and Management Professional Certificate

Leadership and Management Professional Certificate

 

View More Detail

• Management and Team Building
• Conflict Management
• Delegation
• Meeting Effectiveness
• Strategies for Meeting Goals
• Quality Management Refresher
• Developing A Strong Leadership Team
• Sales: Team Effectiveness
• Acting Effectively on a Team
• Communicating as a Team
• Running Effective Meetings
• Running Effective Teams
• Team Problem Solving
• Problem Solving in the Workplace
• Problem Solving: The 5 Steps
• Developing Diverse Teams
• Using Leadership Basics
• Delivering Effective Feedback
• Being A Successful Supervisor
• Valuing Diversity
• Work Process Basics
• Introduction to Leadership
• Personal Leadership
• The Vision of Leadership
• Leading Your Resources
• Empowering Your People
• Project Management: Getting Ready
• Project Management: The Basics
• Project Management: Goals and Stakeholders
• Project Management
• Change Management – Coping with Change
• Change Management – Managing Change

• 

  Professional Compliance Officer Certificate

Professional Compliance Officer Certificate

 

View More Detail

• Banking: Organization and Regulation
• Banking: Products and Services
• Banking: An Introduction
• Bank Security: An Overview
• Bank Security: Safety Procedures
• Business Banking Solutions
• Cybercrime Essentials for Financial Institutions
• Data and Records Retention Essentials for Financial Institutions
• Defense Against Social Engineering: Impersonation
• Defense Against Social Engineering: Phishing
• Defense Against Social Engineering: Pretexting
• Email Security for Financial Institutions
• Hot Topics: Dodd-Frank Update
• Identity Theft: Minimize the Risk
• Identity Theft Red Flags: Duties of Financial Institutions and Creditors
• Internet Security Essentials for Financial Instituions
• Marketing: Understanding the Regulations
• New Hire: Game Show!
• Online Threat Defense for Financial Institutions
• Password Security for Financial Institutions
• Preventing Identity Theft
• Privacy Compliance: Protecting Consumer Financial Information
• Retail Banking Basics
• Robbery Training
• Robbery: Before, During and After
• SAR: Be on Guard
• SAR: Essentials for Operations
• SAR: Lender Awareness
• SAR: Management’s Involvement
• SAR: Tellers on the Alert
• Social Engineering Essentials for Financial Institutions
• Social Media Security for Financial Institutions
• UDAAP: An Overview
• UDAAP: Compliance Management Challenges
• UDAAP: Regulation Between the Cracks
• Understanding OFAC
• Understanding Privacy: The Essentials
• USA PATRIOT Act
• USA PATRIOT Act: The Financial Perspective

• 

  Sales Professional Certificate

Sales Professional Certificate

 

View More Detail

• Building a Foundation for Successful Sales
• Cross Selling: Successful Customer Relations
• Customer Service: Telephone Excellence
• Ethics: Policy and Personal Judgment for Customer Service
• Handling Challenging Situations
• Key Essentials of Customer Service
• Sales: Asking for the Business
• Telephone Techniques for Customer Interactions
• The Key Essentials of Advanced Selling: A Coaching and Training Tool
• The Key Essentials to Selling

• 

  Professional Bank Teller Certificate

Professional Bank Teller Certificate

 

View More Detail

• Credit Cards: Disclosure Requirements
• Credit Cards: Regulations and Liabilities
• Decedent Accounts
• Deposit Account Fundamentals
• Safe Deposit Boxes: Daily Routines
• Safe Deposit Boxes: Opening Procedures
• Balancing Daily Transactions
• Check Fraud Prevention
• Ethics: Policy and Personal Judgment for Tellers
• Introduction to Checks
• Teller Operations: Endorsements
• Teller Operations: Identification
• Teller Orientation: Regs and Disclosures
• Teller Orientation: Regs and Liability Prevention
• Teller Orientation: Regulatory Signage
• Teller Success: Customer Priority
• Teller Success: Money Handling
• Teller Success: Negotiable Instruments
• Tellers: Cross-Selling… A Customer Service Skill

• 

  Bank Operations and Financial Analysis Certificate

Bank Operations and Financial Analysis Certificate

 

View More Detail

• Cash Flow Analysis: Constructing the Cash Flow Statement
• Cash Flow Analysis: Interpreting the Cash Flow Statement
• Cash Flow Analysis: Introduction and Accounting Review
• Financial Accounting: GAAP and Asset Recognition
• Financial Accounting: GAAP, Liabilities and Stockholders’ Equity
• Financial Accounting: The Basic Financial Statements
• Financial Accounting: Understanding the Accounting Cycle
• Lending: Analyzing Personal Financial Statements
• Lending: Analyzing Personal Tax Returns
• Reg K: International Banking Operations
• Credit Cards: Disclosure Requirements
• Credit Cards: Regulations and Liabilities
• Decedent Accounts
• Deposit Account Fundamentals
• Safe Deposit Boxes: Daily Routines
• Safe Deposit Boxes: Opening Procedures
• Balancing Daily Transactions
• Check Fraud Prevention
• Introduction to Checks

• 

  Professional Bank Manager Certificate

Professional Bank Manager Certificate

 

View More Detail

• Board of Directors: An Introduction
• Board of Directors: General Direction and Control
• Board of Directors: Ensuring Safety and Soundness
• Board of Directors: Practicing Impartial Administration
• Board of Directors: Basic Finance and Accounting Practices
• Board of Directors: Regulatory Overview for Directors
• BSA: Management’s Perspective
• Change Management
• Change Management – Coping with Change
• Change Management – Managing Change
• Disaster Recovery
• Diversity: Valuing Differences
• Ethics: Policy and Personal Judgment for Managers
• Records Retention Requirements for Banks
• Reg II: How Interchange Fees Affect Your Institution
• Reg L: Management Official Interlocks
• Reg LL: Regulations Governing Savings and Loan Holding Companies
• Reg MM: Regulations Governing Savings and Loan Holding Companies in Mutual Form
• Reg N: Relations with Foreign Banks and Bankers
• Reg O: An Overview
• Reg O: Avoid Violations
• Reg O: How to Comply
• Reg U: In Detail
• Reg W: An Overview
• Reg X: Borrowers of Securities Credit
• Reg Y: Bank Holding Companies and Change in Bank Control
• Sexual Harassment: Definition and Prevention
• Vendor Management
• Workplace Violence: Warning Signs and Prevention
• Writing Skills for Bankers

• 

  Professional Corporate Communication Certificate

Professional Corporate Communication Certificate

 

View More Detail

• Communication & Presentation Skills
• Telephone Techniques
• Communicating at Work
• Communicating Negative Messages
• Business Writing: Reports and Proposals
• Business Writing: Preparation
• Business Writing: Being Effective
• Enhancing Your Speaking Skills
• Communicating Interpersonally
• Communicating Non Verbally
• Report Organization and Presentation
• Communicating Persuasively
• Communicating Proactively
• Communicating Reactively
• Business Writing: Letters and E-mails
• Communication Basics
• Presentation Skills
• Email Etiquette
• Writing Effective E-Mails